How to get here
Click Newsletter in the left-hand menu.
Find the newsletter you want to edit in the list.
Click it to open it.
You are now on the Edit newsletter screen.
Step-by-step guide
Step 1: Review the breadcrumbs
At the top of the page a breadcrumb trail shows: Dashboard → Newsletter → [Newsletter subject]. You can click Dashboard or Newsletter to navigate back at any time.
Step 2: Edit the subject
Subject (Required): The subject line of the newsletter. This is what members see in their inbox. Keep it short and clear.
Step 3: Use placeholder variables (optional)
Below the subject field you will find an overview of placeholder variables. You can insert these into the subject or the email body to personalise the newsletter for each recipient:
{{FULL_NAME}}: The member's full name (first + last name).
{{FIRST_NAME}}: The member's first name only.
{{LAST_NAME}}: The member's last name only.
{{CHAIN_NAME}}: The name of your gym / centre chain.
Write the variable exactly as shown (including the double curly brackets) where you want personalised text.
Step 4: Edit the email content
The large area labelled Content is a drag-and-drop email editor. When the page loads, the editor automatically fetches the newsletter's existing design and displays it. You can:
Drag in new content blocks (text, images, buttons, dividers, etc.).
Click an existing block to edit its text or settings.
Upload images directly — the editor handles the upload for you.
If the original newsletter was created with raw HTML and no saved design, the editor loads it in classic HTML mode.
Step 5: Add or replace attachments (optional)
Below the email editor you will see an Attachment upload area. Drag files into the area or click to browse your computer. Accepted file types: plain text, PDF, ODT, DOC, and DOCX. To remove an existing attachment click the delete button on the file. There is no limit on the number of files, but each file must be within the maximum allowed file size.
Step 6: Select centres
Available in centres (Required, at least one): Tick the centres whose members should receive this newsletter. The list shows all centres in your system. If only one centre is selected, only members at that location receive the email. You can select multiple centres by ticking more than one field.
Step 7: Set the send time
Send time (Required): The date and time for when the newsletter is sent. Uses 24-hour format. Select a future date and time from the date-time picker. If the send time is in the past, the newsletter may be sent immediately — double-check the date.
Step 8: Choose a delivery category
You must choose exactly one of these three options. They control which members receive the newsletter. Turning one on automatically turns the others off:
Is critical: Sends to all members with an active membership or a team membership, even if they have opted out of newsletters. Use this only for important operational messages.
Is marketing: Sends only to members who have allowed newsletters, regardless of whether they currently have an active membership. Good for campaigns and re-engagement campaigns.
Is general: Sends only to members who have allowed newsletters AND have an active membership or a team membership. This is the default and most common option.
At least one of these three toggles must be switched on. If none is selected, the form shows a validation error.
Step 9: Save changes
Click the Save changes button at the bottom right of the form. The button is disabled until the email editor has finished loading — wait until it becomes clickable. You will see a green "Update complete!" notification when the changes have been saved.
Do you need help?
Contact support and include information about:
The newsletter subject
What you were trying to do
When the problem occurred
What this screen does
This is where you update an existing newsletter before it is sent out to your members.
How to get here
Click Newsletter in the left-hand menu.
Find the newsletter you want to edit in the list.
Click it to open it.
You are now on the Edit newsletter screen.
Step-by-step guide
Step 1: Review the breadcrumbs
At the top of the page a breadcrumb trail shows: Dashboard → Newsletter → [Newsletter subject]. You can click Dashboard or Newsletter to navigate back at any time.
Step 2: Edit the subject
Subject (Required): The subject line of the newsletter. This is what members see in their inbox. Keep it short and clear.
Step 3: Use placeholder variables (optional)
Below the subject field you will find an overview of placeholder variables. You can insert these into the subject or the email body to personalise the newsletter for each recipient:
{{FULL_NAME}}: The member's full name (first + last name).
{{FIRST_NAME}}: The member's first name only.
{{LAST_NAME}}: The member's last name only.
{{CHAIN_NAME}}: The name of your gym / centre chain.
Write the variable exactly as shown (including the double curly brackets) where you want personalised text.
Step 4: Edit the email content
The large area labelled Content is a drag-and-drop email editor. When the page loads, the editor automatically fetches the newsletter's existing design and displays it. You can:
Drag in new content blocks (text, images, buttons, dividers, etc.).
Click an existing block to edit its text or settings.
Upload images directly — the editor handles the upload for you.
If the original newsletter was created with raw HTML and no saved design, the editor loads it in classic HTML mode.
Step 5: Add or replace attachments (optional)
Below the email editor you will see an Attachment upload area. Drag files into the area or click to browse your computer. Accepted file types: plain text, PDF, ODT, DOC, and DOCX. To remove an existing attachment click the delete button on the file. There is no limit on the number of files, but each file must be within the maximum allowed file size.
Step 6: Select centres
Available in centres (Required, at least one): Tick the centres whose members should receive this newsletter. The list shows all centres in your system. If only one centre is selected, only members at that location receive the email. You can select multiple centres by ticking more than one field.
Step 7: Set the send time
Send time (Required): The date and time for when the newsletter is sent. Uses 24-hour format. Select a future date and time from the date-time picker. If the send time is in the past, the newsletter may be sent immediately — double-check the date.
Step 8: Choose a delivery category
You must choose exactly one of these three options. They control which members receive the newsletter. Turning one on automatically turns the others off:
Is critical: Sends to all members with an active membership or a team membership, even if they have opted out of newsletters. Use this only for important operational messages.
Is marketing: Sends only to members who have allowed newsletters, regardless of whether they currently have an active membership. Good for campaigns and re-engagement campaigns.
Is general: Sends only to members who have allowed newsletters AND have an active membership or a team membership. This is the default and most common option.
At least one of these three toggles must be switched on. If none is selected, the form shows a validation error.
Step 9: Save changes
Click the Save changes button at the bottom right of the form. The button is disabled until the email editor has finished loading — wait until it becomes clickable. You will see a green "Update complete!" notification when the changes have been saved.
Do you need help?
Contact support and include information about:
The newsletter subject
What you were trying to do
When the problem occurred