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The programme is not being released

Written by Ronny Christensen

Problem

The workout programme is not being published automatically before the class starts.

Possible cause

The feature requires two settings to be active: Release workout programme must be switched on, and Time before programme release must be specified. Without both settings, the system does not know when to release the programme.

Solution

  1. Check that Release workout programme is switched on.

  2. Check that Time before programme release is filled in with a valid time.

If the problem persists, contact support and include details about:

  • The class name and date.

  • The specified time before programme release.

  • When the programme should have been released.

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