Problem
The created category does not appear in the product category list, or it is not visible to customers.
Possible cause
The category may not be visible to customers because Publicly available is switched off. It may also be because the list has not been reloaded after creation.
Solution
Check that Publicly available is switched on if the category should be visible to customers.
Reload the product category list.
Check that you have the correct centre or display filter selected.
If the problem persists, contact support and include details about:
The category name.
When the issue occurred.