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The selling price resets or looks incorrect

Written by Ronny Christensen

Problem

The selling price is shown incorrectly or resets.

Possible cause

The price field only accepts numbers. The currency symbol is based on the chain default currency setting and cannot be changed on the edit screen.

Solution

  1. Check that you have only entered numbers in the price field.

  2. Use a comma or full stop as the decimal separator depending on your language settings.

  3. Contact an administrator if the currency symbol is incorrect — it is configured in the chain settings.

If the problem persists, contact support and include details about:

  • The price you are trying to enter.

  • When the issue occurred.

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