Problem
A search returns no results even though the discount code should exist.
Possible cause
The search looks for discount codes by name. An incorrect name or wrong use of upper and lower case letters may prevent a match. The discount code may also have been deleted.
Solution
Check that you are typing the correct name of the discount code.
Try different combinations of upper and lower case letters.
Clear the search and browse the list manually.
Ask a colleague whether the discount code may have been deleted.
If the problem persists, contact support and include details about:
The name you are searching for.
When the issue occurred.