Problem
The discount code has been created but customers cannot redeem it.
Possible cause
The code may not work if it is spelled incorrectly, has expired, has reached the maximum number of uses, or does not apply to the customer's membership or centre.
Solution
Confirm that the Discount code matches exactly what the customer types — codes may be case-sensitive.
Check that today's date falls between the Valid from and Valid to dates.
Check that the discount code has not reached its Maximum number of uses.
Make sure the customer's membership type is included in Applicable membership types.
Make sure the customer is signing up at a centre listed in Centre availability.
If the problem persists, contact support and include details about:
The discount code the customer is trying to use.
The customer's centre and membership type.
When the issue occurred.