Skip to main content

I cannot delete a price from the Pricing tab

Written by Ronny Christensen

Problem

An attempt to delete a price entry fails.

Possible cause

A price cannot be deleted if it is currently assigned to active memberships. The system prevents deletion while the price is in use, to avoid leaving memberships without a valid price.

Solution

  1. Read the error dialog — it explains exactly why the deletion failed.

  2. Go to the Members tab and find the memberships using this price.

  3. Move those memberships to a different price.

  4. Try to delete the price entry again once no active memberships are using it.

If the problem persists, contact support and include details about:

  • The price amount you tried to delete.

  • The error message you received.

  • When the issue occurred.

Did this answer your question?