Problem
The form does not submit even though all visible fields appear to be filled in.
Possible cause
The form validates all required fields before saving. If a field is missing or invalid, the button refuses to submit — even without a clear error message visible at the top of the page.
Solution
Look for red error messages below each field — they tell you exactly what is missing.
Check that Name and Description are filled in.
Make sure a Contract is selected in the dropdown.
Confirm that a Welcome email template is selected.
Scroll through the entire form — a required field near the top may have been overlooked.
If the problem persists, contact support and include details about:
Which fields showed error messages.
When the issue occurred.