Problem
You saved your account numbers in the Chart of Accounts, but they are not appearing correctly in your accounting software or your exported files.
Possible cause
The Chart of Accounts only sets the account numbers used when the system generates accounting entries. It does not automatically synchronise with external software. Data is transferred to your accounting system only when you export accounting entries via the Export function in Accounting Entries.
Solution
Check that the account numbers in the Chart of Accounts match the accounts in your external accounting system exactly.
Export accounting entries from the Accounting Entries screen (Bookkeeping → Accounting Entries → Export) and import the file into your accounting software.
Check your accounting export or integration settings separately to ensure data is being sent to the right place.
If the problem persists, contact support and include details about:
Which accounting software you use.
What you see versus what you expect.
When the issue occurred.