A form check is a video of a lift that a member films and sends to their coach for feedback on technique. The member records or picks the video in the mobile app.

You review it in the Dashboard or in the mobile app, and you send written comments, comments pinned to a time in the video, or a short reply video.

Only members with an active Personal Training membership can send a form check. The trainer on that membership becomes the assigned coach for each video.

Communication goes one way: you give feedback, and the member reads it. The member cannot reply in a thread.

A form check has two parts: the video that the member sends, and the feedback comments that you write on it. Each video always has one status. The status tells you and the member what happens next.

Each video holds this data:

Each comment holds text (at most 4000 characters), an optional reply video, and an optional time in seconds. A comment with a time is pinned to that point in the member's video. A comment is either a draft or published. The member sees only published comments.

The Dashboard queue has no tab for Rejected videos.

A retake does not reopen the old video. The member films a new video, and it starts again as Pending. A member can also delete a video at any status, and the system then archives it.

The member creates each form check in the mobile app. You cannot create one for a member in the Dashboard.

Before a member sends their first video, do these steps:

If the membership has no trainer, the video has no assigned coach. The gym owners then get the new-upload alert.

The member sends a video from the mobile app in two ways. From a workout, the app attaches the exercise and the workout to the video.

From the drawer item "Form check", the video has no exercise. Members without Personal Training see a locked screen: "Form check is included with Personal Training."

To send a video, the member does these steps:

A video can be at most 10 minutes long. The app refuses longer clips.

After upload, the member sees the status of each video. When you publish feedback, the member sees your comments, your pinned times, and your reply videos. If you ask for a retake, the member sees your reason, a filming tip, and a "Record new video" button. The retake is a new video in your queue.

The member can delete a video at any time. The app warns: "Your coach can no longer review this video. You cannot undo this." After a delete, the video is gone from your queue. Members keep their video history after their Personal Training membership ends.

All communication about a form check goes through your feedback and four automatic notifications. There is no chat thread, and the member cannot reply to a comment. If you need an answer from the member, use the normal messaging tools of the gym.

You have three ways to give feedback:

The review email quotes only your first published comment, so put the main point first. The system sends each notification once per channel. Notifications use the main language of the gym. Only English, Danish, German, Norwegian, and Swedish are available. Other languages get English.

Members can turn off the push and email messages in their notification preferences. The Dashboard notification settings page has no form check switches for coaches yet. The new-upload email preference exists, but the system never sends that email.

The Notification center in the Dashboard has a "Form checks" filter. The "Needs attention" widget on Client overview shows "Form-check videos to review" with the number of pending videos.

In the Dashboard, you collect comments as drafts and then publish them all at once. In the mobile coach app, each comment goes to the member immediately.

Open Coaching > Form checks. The queue shows the oldest video first, so you work in the order members sent them. Use the tabs "Pending", "Awaiting reupload", "Reviewed", and "Archived" to filter the list. Owners see all videos of the gym. Other coaches see only the videos assigned to them.

To review a video, do these steps:

If the form is good and you have nothing to add, click "Approve — no notes". The member then sees "Your form looked good. Keep it up!"

The comment box shows only while the status is Pending. After you publish, you cannot add more comments in the Dashboard.

Open form checks from the coach Today screen. The list has the filters "Pending review" and "Reviewed". Type in "Add written feedback…", tap "Pin at current time" if needed, and tap "Submit feedback". The comment is published at once. The mobile app has no "Approve — no notes" button.

If the video does not show what you need, ask for a new one. You can do this only in the mobile coach app. Tap "Request re-upload", pick a reason, add an optional note, and tap "Send request". The reasons are: wrong exercise, bad camera angle, too dark, too short, incomplete rep, or other. You cannot ask for a retake after you publish a review.

The server lets the author of a comment edit or delete it for 15 minutes after publishing. Owners have no time limit. The server also lets a coach archive a reviewed video. The Dashboard has no buttons for these actions now.

Why is my queue empty? You see only videos assigned to you. Make sure that you are the trainer on the member's Personal Training membership. An owner sees all videos.

Why can another coach see that I opened a video? The system records the coach who opened a video for 30 minutes. This is only a hint. Another coach can still publish feedback.

I published too early. Can I add more? Not in the Dashboard. In the mobile coach app, you can still submit more comments. The member does not get a second notification.

A member says that they cannot send a video. Make sure that their Personal Training membership is active today. Make sure that the video is 10 minutes or shorter.

Where is the video that the member sent? If the member deleted it, it is gone from your queue. If it was longer than 10 minutes, the system rejected and deleted it.