If your activities sell out then Pebble allows you to capture customer waitlist requests so they can be invited to the activity if spots become available.
Customer waitlist request
When an activity session sells out the 'Join Waitlist' button shows instead of the 'Book' button.
After clicking the 'Join Waitlist' button the user is taken to the waitlist information capture page where the user will enter in their contact information so you can contact them when space becomes available.
After a user submits a waitlist request you will be sent an email informing you of the request - the user will also be added to the activities waitlist within the supplier portal.
Viewing your waitlist
Activities that have customers on their waitlist will have a blue tag against their row on the Scheduled Activities page. This tag indicates the number of waitlist requests for this activity.
To view a waitlist for an activity click on the kebab menu on the right and side and then click 'Waitlist'.
You will then be taken to the waitlist for the selected activity. On this page you will see the following information:
Customers who joined the waitlist
Customer contact details
Date customers joined waitlist
Number of attendees they added to the waitlist
Dates and times of the sessions they require
Booking type of the required sessions (Individual, Block, Subscription)
From the waitlist page you can:
Filter the waitlist to the dates and times of the requested sessions
Export the waitlist as a CSV
Add customers to the waitlist by clicking the 'Add to Waitlist' button
Manage the capacity of the waitlist by clicking the 'Manage Capacity' button
Invite customers on the waitlist to book the activity. First select one of more customers using the checkboxes on the right - then click the 'Invite to book' button. Follow the steps to send an email to the selected customers inviting them to book.
Transfer to a different waitlist. First click on the kebab menu on the right and and then click 'Transfer waitlist. Follow the steps to transfer the customer to a different waitlist.
Add to activity. First click on the kebab menu on the right and and then click 'Add to activity'. This will open the Registers view where you can add the customer and attendees directly onto the activity.
We value your input and are always looking for ways to improve our communication and services.
If you have any questions or feedback, please don’t hesitate to contact our CS team at support@bookpebble.co.uk or on the live chat support.