How to move an attendee from one subscription to another
If you'd like to move an attendee who is currently booked onto one session on to another then please email support@bookpebble.co.uk and we can action this for you. Please include the following:
Attendee details
Booker email address
Activity they are currently booked on to
Activity you'd like to move them to
Schedule of activity (time slot)
Ticket type
This will look like below:
Child's name
Guardian's email address
Football class Monday
Football class Tuesday
6pm
Monthly Membership
How long will this take?
We will aim to action within 2 business days of request. We will look to add this functionality in to the platform in the future too.
Can I move someone onto a subscription that has a future start date?
Yes, our system will cancel their subscription at the end of the month and then transfer
The new subscription is a different cost, will this charge them the difference?
Yes if the subscription is more expensive it will charge them the pro-rated difference, if it costs less then it will apply as credit to the next payment.
Will the guardian receive a confirmation email?
Yes they will receive a new booking confirmation email, just like they did when they first booked on.
Will the guardian have to fill in their booking questions again?
When a subscription is moved a guardian is sent an email asking them to fill in the details again. This is due to the fact the questions may be different on the new activity.