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Marketing Central Edits & Cancellations
Marketing Central Edits & Cancellations
Updated over a year ago

How to Edit a Campaign

For Listing campaigns, you'll be able to edit the Headline, Body Text, Description and Destination (for Broker/Admin users only) after the ad is created. Broker/Admin users that create dynamic ads will be able to edit the Body Text after the ad is created. The other creatives are auto-generated from the property attributes. Follow the steps below to edit your campaign!

1. In Marketing Central, click on the blue View Campaign Performance button in the top right

2. Select your campaign in the table by clicking on the name of your Campaign.

3. In the right modal, click on the blue Manage Campaign link towards the top

4. You will be redirected to the Program Dashboard where you will want to select the expand icon.

5. Click on the Edit Program button in the top right to continue.


6. In the popup that appears, you will able to make changes to your Ad, select Save for these updates.



How to Cancel a Campaign

Before cancelling a campaign, please note that you cannot undo cancellations once they are submitted.

Additionally, once an order has been canceled, it is no longer accessible to our Support teams or our developers for further investigation or troubleshooting. For this reason, if you are experiencing issues with any of your ads created through Marketing Central, please contact our Support team before submitting any cancellations.

1. In Marketing Central, click on the View Campaign Performance button in the top right.

2. In the table, click on the campaign row for the ad you wish to cancel

3. In the right modal, click on the Manage Campaign link

4. In the manage programs dashboard select the expand icon next to the campaign you are looking to cancel.

5. Select Cancel Program in the top right corner to halt the Campaign.

6. The last step is to click to confirm that you'd like to cancel your Campaign in the popup modal.

Frequently Asked Questions

If I cancel, what happens to the unused campaign spend?

  • You are refunded any of the unused spend that is remaining the day you request cancellation.

  • Ads will stop within 24 hours and subscriptions will not renew.

  • Refunds may take 5-7 business days to process.

  • Since cancellations cannot be undone, you would need to start a new campaign if you wanted to run more ads.


If you need further assistance from our Billing Team, please chat is using the bubble on your dashboard!

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