The Routing Details feature lets LSC administrators see which interpreters were rung for a call, how long it rang for each, and whether they declined. This information is available for calls in both Abandoned and Connected status.
Note: This list shows only internal interpreters who were rung, not BHub interpreters.
Open call routing details
As an LSC admin, navigate to "On Demand>Logs".
Select the call you want, then select the "Routing Details" tab.
What the view shows
For each interpreter, you can see:
Name of each interpreter
Interpreter ID number
Time Dialed: date and time of the call
Ring Duration: how long the interpreter was rung for the call
Device type: Web or Mobile
Refused: checked if the interpreter declined the call
Use the search bar to search by interpreter name, ID number, or email address.
Tip: If an interpreter you expected was not rung, check their Online/Offline times to see whether they were online at the time of the call.
Next steps / Getting more help
For LSC admins: if routing looks wrong for a call, reach out to Boostlingo Support with the Call ID and the interpreters you expected to be rung. If you are unsure how to reach Support, contact your Account Manager.