Auto-confirmation automatically schedules the first interpreter who accepts an appointment. When it’s off, LSC administrators confirm an interpreter manually. This article shows how to set it at the system, account, and appointment levels — including how to handle interpreters who have a schedule conflict.
• Set it for your whole organization (system level)
• Override it for an individual account (account level)
• Turn it on or off for a single appointment (appointment level)
Configure it for your organization (system level)
Go to Configuration>Company>Appointments and select Edit.
Choose whether to turn on auto-confirmation for interpreters who do not have time conflicts in their schedule, and for interpreters who do have time conflicts.
Select Save.
Account level
You can override the system setting for individual accounts.
Open the account from Accounts tab.
In the account details panel, select the Appointments tab.
Select Appointment Auto-confirmation to update the setting.
Appointment level
Regardless of the system or account setting, you can turn auto-confirmation on or off from the appointment creation form.
Need to fill out the required fields then you can this in the bottom part under 'Options & Notes'.
Next steps / Getting more help
· For LSC admins: if auto-confirmation isn’t behaving as expected for an account, reach out to Boostlingo Support with the account name and a screenshot of the setting. If you’re unsure how to reach Support, contact your Account Manager.