For example, a manager at an insurance firm requesting interpretation would select Insurance as the service type.
Default service type
A default service type sets the industry for calls or appointments placed by requestors or requestor admins in a client account. When a client account or requestor user is created, a default service type must be set before they can place calls or create appointments.
Service types for calls
When a requestor places an on-demand OPI or VRI call, they’re asked to select a service type for the call, which determines its nature (for example, a teacher would select Education).
Service types for appointments
When an LSC admin, requestor, or requestor admin creates an appointment, they select a service type for it (for example, a doctor would select Medical or Medical (non-certified), depending on whether a certified interpreter is required).
Glossary (US instance)
Selectable service types include:
Business
Community
Corporate
Court
Customer Service
Education
Emergency Services
Event
Federal Government
Financial Services
Government - Federal
Government - Local
Government - State
Insurance
Legal
Legal (non-certified)
Local Government
Medical
Medical (non-certified)
Non-Profit
Personal
Social Services
Sports
Travel/Hospitality
Next steps / Getting more help
For LSC admins: if a service type a requestor needs isn’t available, confirm their service type policy, then reach out to Boostlingo Support with the account name. If you’re unsure how to reach Support, contact your Account Manager.
See also
The “Service Type Policies” guide in the Custom Fields and Forms documentation
Creating a language policy