LSC Administrators can consolidate certain notifications into a daily summary (roll-up) and set reminders for scheduled appointments.
Roll-up options
Roll-up messages combine Created, Assigned, and Scheduled notifications into a single summary email instead of one email per appointment.
Example: if roll-up is set for 7 AM, you receive one email at 7 AM listing new appointments created in the last 24 hours, along with what was assigned and scheduled.
Navigate to Configuration>Company>Communications>Notifications.
Select the settings card for the notification type (Created, Assigned, or Scheduled), then select "Advanced".
Check "Roll-up Messages", set the time it should send, and select "Save".
Note: Assigned and Scheduled roll-up messages only include appointments that are at least 2 days away. Appointments that have been assigned or scheduled and start in less than 48 hours will still arrive as individual notifications at the time they're assigned or scheduled, to keep communication prompt.
Reminder options
Reminders send a single reminder email for all of a user's scheduled appointments that day, at a time or interval you choose.
Navigate to Configuration>Company>Communications>Notifications.
Select the "Scheduled" notification card, then select "Advanced".
Under "Reminder Options", select "Custom Reminder", then choose how reminders send:
"Time of Day Reminder": enable it and pick a time (for example, 5:00 AM).
"Start time Reminder": enable it and pick an interval before the start time (15 minutes, 30 minutes, 1 hour, 8 hours, half a day, or up to a full day).
Next steps / Getting more help
For LSC admins: if roll-ups or reminders aren't arriving as configured, confirm the settings on the correct notification card, then reach out to Boostlingo Support. If you're unsure how to reach Support, contact your Account Manager.