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Multi-Account Interpreters

How multi-account interpreters manage features across LSCs, switch their active LSC, and control call permissions per LSC.

Written by Quinn Bott

Interpreters can register with more than one LSC using the same email address. Which features you see, such as invoices, rates, and call routing, depends on which LSC is currently active for you.

Note: Multi-account interpreters should always sign in with the generic Boostlingo URL, not a branded LSC URL.

Your active LSC

The name of the LSC you're currently active for is displayed in the bottom-left corner of the sidebar, above your profile picture.

Some features work across all your enabled LSCs. Others depend on which LSC is active.

Shared across all LSCs

  • Appointments for all LSCs appear in your calendar.

  • Calls for all LSCs route to you. You can turn off calls from a specific LSC. See Call permissions below.

  • Profile information (name, address) is the same across all LSCs.

Specific to your active LSC

These features only show based on your active LSC. See Switch your active LSC below to change it.

  • Invoices only appear for your active LSC.

  • Rates only appear for your active LSC, if the LSC admin has granted visibility.

  • Call logs only appear for your active LSC.

Switch your active LSC

  1. In the sidebar, select your current LSC's name.

  2. From the LSCs list that appears, select the LSC you want to switch to.
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  3. In the confirmation popup, select Switch LSC.
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Call permissions

From the same LSC list, each LSC shows whether you're currently accepting calls for it under Accept calls: Yes or Accept calls: No.

Next steps / Getting more help

If calls, invoices, or call logs from an LSC aren't showing up the way you expect, check whether that LSC is your active LSC (see above). If the issue continues, contact that LSC's admin.

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