This article covers common issues when connecting with an interpreter via a Zoom meeting, and how to resolve them.
Note: Several steps take place in Zoom, a third-party application.
The interpreter can’t hear me
Check your audio settings in Zoom: open the main Zoom window, select the Settings cog, then Audio. Confirm and test your Speaker and Microphone.
I can’t hear the interpreter
Double-check your audio settings in Zoom and your system. If they’re correct:
Using internal interpreters? Contact your LSC admin.
Using the Boostlingo Professional Interpreter Network? Complete the Interpreter Quality Assurance Incident Report form (see the Forms documentation).
The interpreter hasn’t joined
It can take up to 2 minutes. If they haven’t joined after 2 minutes, check that the Waiting Room is disabled, the meeting isn’t locked, and — with your LSC admin — that you’re a member of a language policy and service type policy matching the interpretation requested.
“Zoom Issue Connecting — Something went wrong…” email
Confirm the invitation was sent correctly. This often means you don’t have the correct language or service type permissions — check with your LSC admin.
Next steps / Getting more help
For requestors: if the issue persists, let your LSC admin or Boostlingo Support know and include the original invitation email.