How to Resolve Overcharge Issues for Luggage Storage Bookings
Unexpected charges for luggage storage can occur for various reasons, including duplicate charges, pricing misunderstandings, or booking system issues. This article explains common causes of overcharges and steps to resolve them.
Common Causes of Overcharges
Temporary Holds
It’s possible that a duplicate charge appearing on your bank account is actually a temporary hold placed during login or payment attempts. These holds usually disappear automatically within a few business days. On Bounce’s end, only the confirmed charge is processed. Monitor your account, and if the charge remains, further steps can be taken.
Flat-Rate Pricing for Extended Bookings
Bounce operates a flat-rate pricing model, meaning a single daily rate is charged for up to 24 hours. If you adjust your booking to exceed the initial 24-hour period, it automatically results in an additional charge for the next day. Partial refunds are unavailable for shorter durations as pricing is not based on hourly storage.
Tax and Charge Breakdown
Charges may appear higher than expected due to per-item pricing combined with applicable taxes. For example, pricing per item may include a base fee and tax. Bounce sends a detailed breakdown via email with every booking confirmation. If you did not receive the email, you can request a copy.
Duplicate Payments Due to Processing Errors
In cases where processing errors result in duplicate charges for the same reservation, customers should first verify their bank statements and related support tickets. If the issue persists, submit a ticket with the relevant reservation code and charge details. Bounce’s team will investigate and process refunds for any confirmed overcharges.
Refunds for duplicate payments may be issued either as Bounce credits or as a direct refund to the original payment method, depending on the circumstances and user preference.
Overlapping Duplicate Bookings
If you were charged for separate overlapping bookings but stored the total number of bags only once, you can request a refund. Provide the booking ID for the unused reservation so that the duplicate can be canceled and refunded. Bear in mind that refunds may take a few business days to appear in your account, depending on your bank.
Refunds for overlapping duplicate bookings typically follow the same bank interaction timelines, requiring a few business days to process and reflect in accounts. If necessary, support can provide a System Trace Audit Number (STAN) to assist with bank inquiries.
Steps to Resolve Overcharge Issues
Monitor Your Bank Account: Check if duplicate charges are temporary holds. Most disappear within a few business days.
Review Booking Details: Refer to your email confirmation for an itemized breakdown of charges. If the email is missing, request a copy.
Check Support Tickets: Ensure that your query hasn’t already been addressed or resolved in another ticket.
Submit a Refund Request: For confirmed duplicate bookings or processing errors, contact Bounce support. Provide booking IDs and details to facilitate resolution.
Wait for Processing: Refunds processed to your original payment method typically require a few business days to reflect in your account. They are generally managed through payment reversals, where the original charge may seem to disappear rather than showing a distinct refund entry. If there is a delay, contact your bank with the refund receipt or processing proof to verify the status.
Additional Support
For unresolved issues or further assistance, submit a ticket through Bounce support with as much detail as possible about your booking. Including your booking ID and a description of the issue will help expedite the resolution process. By following these steps and understanding potential causes, most overcharge concerns can be resolved efficiently.
If your bank requires additional information to locate the refund, Bounce can provide a System Trace Audit Number (STAN), which may expedite the process.