When to message the storage location
Your storage location can help with questions like:
You're running late or arriving earlier than expected.
You have a large or unusual item, like a bike or surfboard, and want to check if they can store it.
You need help finding the entrance or locating the storage area.
For anything related to your booking—such as cancellations, refunds, extending your booking, changing the number of bags, or questions about a charge—contact Bounce Support instead. We can update your booking directly, while the storage location can't.
How to message the storage location
Open the Bounce app and sign in using the email you used to make your booking.
Tap Bookings.
Select the booking you want to message about.
Tap View Details.
Scroll down and tap Message.
Send your message. Any replies from the storage location will appear in the same chat!
Tips for Messaging:
Keep your message short and specific.
Include your booking code if it's relevant.
Remember that the storage location may be helping customers in person, so replies can take some time during busy periods.
Not getting a response?
If your question is urgent—especially if you're on your way to drop off your bags—and you haven't heard back, contact Bounce Support through the in-app chat. Our team is available 24/7 and can help you resolve the issue or find another nearby location if needed.
If you have any questions or need further assistance, our support team is available 24/7. You can contact us at support@usebounce.com or via our live chat.