If your confirmation email hasn't arrived — or you paid but can't find your booking — don't worry. Your booking is almost certainly already in your account, and you can pull it up in under a minute.
Heads up: If you paid using a wallet (PayPal, Apple Pay, or Google Pay), your confirmation email is sent to the email tied to that wallet—not necessarily the email you usually use. This is the most common reason customers think their booking is missing.
First: check your Bookings tab (fastest fix)
If your payment went through, your booking exists. You don’t need the email to access it—your QR code or PIN will be there.
In the Bounce app
Open the Bounce app
Tap the profile icon (top right) and sign in using the email or phone number linked to your payment method
Go to Bookings
Tap View details on your booking
→ You’ll see your QR code, PIN, and store details such as directions and a handy message the store option
On web (mobile or desktop)
Go to bounce.com and select Sign in/Log in
Enter the email or phone number linked to your payment method
Enter the confirmation code sent to you
Open Bookings and select View details
“I paid but I don’t see any booking—was I charged incorrectly?”
You’re not. Bounce only charges you when a booking is successfully created.
Here’s what to do:
Check your Bookings tab first
Most missing bookings appear here immediately once you’re signed in with the correct account.
Make sure you’re signed into the right account
Try logging in with:
The email tied to your payment method
Or the phone number used at checkout
(Remember: PayPal / Apple Pay / Google Pay may use different emails.)Search your inbox
Look for emails from “Bounce” and also check spam and promotions folders.
Still nothing?
Contact us and include:
Email used (if known)
Time of payment
Store or city
We’ll locate your booking and resend the details. If there’s a duplicate charge, we’ll refund it right away.
I’m at the store—what do I show?
You don’t need the email.
Just open Bookings → View details and show your QR Code or PIN
Either one is enough for check-in.
If the app won’t load, take a screenshot of your QR code while you still have internet.
I changed my booking—why didn’t I get a new email?
When you modify a booking (time, store, or number of bags), your QR code and PIN update automatically in the Bookings tab.
We don’t always send a new email, so always rely on the app/web booking details on the day.
Still stuck?
Reach out anytime via live chat or email support@usebounce.com. Share:
Email used
Approximate booking time
Store or city
We’ll sort it out for you quickly.