Yes, someone at the Bounce location will ask you to present a valid ID to pick up your package. This helps us keep your packages safe.
To retrieve your package, ensure you carry a government-issued ID, such as a passport, driver's license, or national identification card.
If someone else is picking up your package for you, share your pickup details with them via the Bounce package app or your confirmation email. They should bring a copy of your valid ID and the pickup code provided by Bounce. Additionally, inform the store in advance to ensure a seamless process.