Refund flows differ by surface. Ticketing supports bulk refunds for an event. Stores supports per-item refunds with service fee handling. Other refund surfaces follow similar patterns but are not covered here.
Ticket Refunds
From the admin dashboard, click Events, then click Ticketing.
Click the arrow next to the event you want to refund. A separate tab opens.
Click All Activity.
Click the Cart icon next to the sale you're refunding.
Click the Refund Cart icon (refresh arrow).
Select the items to refund, the reason, and a description.
From the service fee dropdown, choose how the fee is handled.
Refunded by Your Association/School. The association/school covers the service fee refund.
No refund. Only the item amount is returned to the buyer.
Note: Refunds can be issued for the payment amount without revoking that user's ticket by toggling "User Keeps Tickets?"
Refund Tickets in Bulk
From the admin dashboard, click Events, then click Ticketing.
Click the arrow next to the event you want to refund. A separate tab opens.
Under Quick Actions, click Manage Refunds.
Click Refund All Buyers to refund every credit-card ticket for the event.
Note: Refund All Buyers only refunds credit-card purchases. Cash, check, or other payment methods are not affected.
Store Refunds
From the admin dashboard, click Business, then click Stores.
Click the arrow next to the Store.
Click Report.
Click the arrow next to the sale you want to refund.
Click Refund.
Select the items to refund.
From the service fee dropdown, choose how the fee is handled
Refunded by Your Association/School. The association/school covers the service fee refund.
No refund. Only the item amount is returned to the buyer.
Select a Refund Reason.
Click Submit Refund.
