This process can only be carried out from delivery notes that are in "Finished" status. This ensures that all products have been properly received and accounted for before starting a returns process.
On the Homepage, click on "Shipping Guides".
Locate the finished waybill from which you want to generate the return request. There are two ways to proceed:
In the three dots next to the guide, in the "Create Return Order" option. This starts the order creation process directly.
In the details of the desired tab, click on the "Actions" button at the top right and choose "Create Return Order".
When you select "Create Return Order", you will be redirected to a page where you can choose the items to return. Review the list of products carefully, marking the ones you want to include. Adjust the quantities as necessary, ensuring that they accurately reflect the products to be returned. Once you are happy with your selections, click "Save" to continue.
In the next step, fill in the specific details of the return request. Indicate the Delivery Date, specifying when you plan to return the products to the supplier. Choose the Shipping Type, selecting the appropriate shipping method for the return. If necessary, adjust other fields filled in automatically based on the original delivery note.
At this point, the return request is officially created and can be forwarded to the team responsible, who will follow up the process of picking and shipping the products to be returned.
