The Customer support team pride themselves on the level of service they provide our customers. They have been working hard behind the scenes to enhance the quality and accuracy of the automated responses and reduce the time it takes to resolve customer questions.
They have invested time into our helpful bots and continue to develop the ever growing knowledge base to offer self service support at a faster speed. The knowledge base is stronger than ever before with 90% of customer questions answered immediately.
The team's Service Level Agreement first response time is 24 hours. The team are pleased to share that the typical response time is usually within 3 hours.
We aim to continuously improve and develop strategies that will bring the average first time response down and provide up to date, digestible help articles at our customers fingertips.
Find help and get in touch:
Knowledge Base - (Instant answer to your question)- Collection of useful how- to-guides
Chat with us - Simply start a conversation by logging into your Breathe account and clicking the blue chat icon at the bottom right of your screen - (24 hours)
Drop us a email at support@breathehr.com - (24 hours)
When we're around to help:
Monday to Thursday – 9:00 - 4:30pm
Friday's 9:00 - 3:30pm
Many thanks,
The Breathe support team