Q: How do I get a copy of my invoice?
A: If you pay by credit card or Direct Debit – invoices are available under the Billing tab within your account. Simply head to Configure > Plan and Billing > Billing history.
Q: I've been charged too much/too little. What do I need to do?
A: Please check the following:
Discount applied/not applied?
Have you added/removed the Recruitment add-on, and/or additional HR users?
Have you changed your plan or term?
Need any further help, please chat with us via the chat icon at the bottom right of your account.
Q: My account has been suspended due to lack of payment. What do I need to do?
A: This is usually because:
You or your bank has cancelled the payment; or
payment for your Breathe plan has not been made for a while.
If a credit card has failed or expired, the Admin on the account will need to access the account and update the credit card details
Any queries here on payment, drop an email to accounts@breathehr.com
Q: I want to cancel my account. Will I receive a refund?
A: As per the license agreement Breathe doesn't offer refunds. Payment for your plan is required until it's cancelled and will be owed for the remaining term of the plan whether that be monthly or annually.
Q: I want to upgrade/downgrade my plan. How do I do this?
A: All plan changes can be done from within your account.
Monthly plans – you'll be charged the pro-rata new amount immediately and then the new plan amount will be charged on the normal charge date.
Annual plans – The pro rata amount will be charged immediately. You won't receive a refund or credit for any downgrading.
Q: I want to downgrade my Regular plan to a Starter. How do I do this?
A: Again, this can be done right inside your account.
Credit card – go to Configure > Plan & billing > Change plan.
Direct Debit – Unfortunately we can't accept Direct Debit payments for Micro or Starter plans. To move to a Micro or Starter plan just give us a call and ask for our Accounts team
Q: Can I change to a Direct Debit payment?
A: This can be done for any account on a Regular plan and above. Those on a Micro (1-10 users) and Starter (11-20 users) will only be able to make their payments via a Credit Card.
All you have to do is complete a new mandate via the link below: https://pay.gocardless.com/AL0000M48TZYZ6
This will need to be actioned by the admin of the account.
Q: How do I change my Direct Debit details?
A: Simply fill in a new Direct Debit mandate form:
Complete a new mandate - https://pay.gocardless.com/AL0000M48TZYZ6
PLEASE NOTE: DD ARE ONLY AVAILABLE ON REGULAR PLAN AND ABOVE
Q: Can I add any additional modules such as the Recruitment module and/or additional HR users to my plan?
A: Yes, you can. Here's how:
If you're on a monthly plan - this'll be added to your next monthly bill.
If you're on an annual plan – you'll receive a pro rata’d invoice for the number of full months left until your annual subscription renewal date. You'll then receive an invoice for the next full year. (No refunds/credit notes will be issued if you cancel your plan mid-year)
Q: Can I change from an annual to a monthly plan?
A: Yes - you can change your plan by going to Configure > Plan and Billing > Change plan within your Breathe account. Please note, we can't issue refunds on annual plans, as you pay upfront for the year.
Q: I no longer need Breathe, can I cancel my account and receive a refund?
A: Only the Admin User can cancel the plan.
As per our T&Cs, we can't issue refunds if you're cancelling mid-month or mid-year.
Please be reminded before you cancel that you will need to export anything you are likely to need from within your account ie. expenses receipts for financial record keeping as we are unable to retrieve any information after cancellation.
We're here to help
Any questions? Simply drop us a message using the chat feature at the bottom right of your screen 💬