Employee NPS feature

Breathe's Employee NPS feature allows you to take a pulse check of employee satisfaction in the workplace.

Marcus Webb avatar
Written by Marcus Webb
Updated over a week ago

This guide is for Admin and HR users.

With the Employee NPS feature, you can run useful pulse checks to measure employee happiness to help your people feel listened to & tackle turnover.

With a simple one-question survey that’s totally anonymous, your people can rate how likely they are to recommend you as a place to work.

Please note: The Employee NPS feature is available to customers on Regular plans and above.

How does the Employee NPS feature work?

You can ask your employees a question like "How likely are you to recommend [company name] as a place to work?". All submissions will remain anonymous.

Employees will be able to submit a score between 0-10 (0 = poor, 10 = excellent), to show how they're feeling at that time.

These combined scores will then be number-crunched to provide a score for the business.

  • -100-0 – Room for improvement

  • 0-30 – Keep going!

  • 30-70 – You’re doing great

  • 70-100 - Outstanding

Enabling the Employee NPS module

The Employee NPS module is enabled by default in your Breathe account. However, you have the flexibility to turn it on or off. Here's how:

Navigate to Configure > Settings > Modules > Included modules and ensure the Employee NPS module is ticked.

Running an Employee NPS survey

HR users can run an Employee NPS survey by going to Company > Employee NPS > Click +

You'll be prompted to specify the survey's start and end dates, along with the HR user the survey is to be sent from. Once this information has been entered, select the create survey button.

Here, you have the flexibility to customise the NPS question. Keep in mind that the customisation is limited to 255 characters, and once the survey is live, the question becomes unmodifiable.

On the set start date, the survey will be distributed to all employees on your account via email and a notification within their account when they next log in.

The survey will be sent to 'Current' employees and 'Pending' leavers.

If an employee transitions from a pending starter to a current employee during an ongoing survey, they will be picked up in the reminder email and can complete the survey upon logging into their account.

To give your people a quick nudge if they haven't yet responded, simply head to Company > Employee NPS > All Employee NPS > envelope icon.

When sending a reminder, it will only be sent to those who still need to complete the survey, not to those who have already finished it.

Completing the Employee NPS survey

Employees can participate in the survey the next time they sign in to Breathe after the start date.

In addition to assigning a score from 1-10, employees can provide optional anonymous comments and feedback.

Employees can submit the survey instantly or skip it and complete it later where they will be prompted again to complete the survey again.

After the survey is completed or the survey period has ended, the in-app Employee NPS notification will no longer appear.

Analysing Employee NPS results

To analyse the currently active Employee NPS survey, go to Company > Employee NPS > Current Employee NPS.

Here, you'll find an overview of how the Employee NPS survey is currently performing along with the overall NPS score based on the employee responses so far.

Alongside this, you can view a summary of the survey with the number of Promoters, Passives, and Detractors.

Here you can also see the Employee NPS anonymous comments that have been submitted by employees.

Clicking on the 'All Employee NPS' tab provides access to all Employee NPS surveys sent out on the Breathe account. Each survey can be selected to view the previous survey results.

Here you can export the overall survey results for all Employee NPS surveys sent out on the account.

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