Once your order receives medical approval, your prescription is promptly sent to a qualified pharmacy for compounding.
Please allow about 5-7 business days for your compounded medication to be dispensed and shipped to you. 🚚
🔔 Live Update: Approved orders in areas marked “Available (No Shipping Delays)” on our interactive map are expected to ship within 5–7 business days. For all other order statuses, please refer to the interactive map on our homepage for the most up-to-date processing timelines.
As soon as the qualified pharmacy generates a tracking number for your shipment, you'll receive it via email.
You can also view your tracking details anytime in your patient dashboard.
If you'd like, you're welcome to track your order directly through the carrier's tracking system.📦
If your shipping label is created after the 4 p.m. CST Friday cutoff time or anytime over the weekend, the package will be picked up by the carrier on the following Monday or Tuesday.
📦 Once scanned please allow 24-48 business hours for processing and initial tracking updates.
Need Assistance?
If you have any questions about your order or need further assistance, please do not hesitate to reach out to our Customer Service Team at info@brellohealth.com. We are always here to help you! 😊
We can submit a shipping address update request to the partner pharmacy on your behalf; however, please note that address change requests cannot be guaranteed, particularly if submitted outside of normal business hours, Monday - Friday 9:00 AM to 5:00 PM CST.
We strongly recommend reviewing and confirming your shipping address within your account prior to placing an order or before a renewal is processed. Once an order has been received and processed by the partner pharmacy, we may be unable to modify the shipping address or prevent the shipment from being delivered to the original address provided.