We understand it can be disappointing if your order isn't approved. Please know that healthcare providers carefully review each submission to ensure the treatment is appropriate for each patient and that the overall process remains smooth.
If your order was not approved, it's typically for one of the following reasons:
Incomplete clinical intake questionnaires: The healthcare provider relies on the completion of all intake questionnaires. 📝
Medical History: The provider determined that the plan is not the right fit for you due to your medical history. 📝
Payment-Related Issues That May Affect Your Order:
Missing or Unclear Identification: To verify your identity and comply with regulations, we require clear and valid identification. If this wasn't provided or was unreadable, it could lead to non-approval. 🆔
Order Not Completed (within 7-day window):Your order was automatically canceled because there were missing details and the payment wasn’t completed within the 7-day authorization period, and the funds were released. 💵
Failed Payment: If there was an issue processing your payment, your order cannot move forward. Please check your payment details or contact your bank. 💳
Need Assistance?
If you have questions about the specific reason for your non-approval, or if you believe you can provide additional information for a re-evaluation, please do not hesitate to reach out to our Customer Service Team at info@brellohealth.com. We are here to help you understand the next steps! 😊