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Terms & Conditions

Updated over 2 months ago

Important!

Before we begin the process of finalizing your intake form please review and accept the following.

  1. 3 month plan: You will be charged $499 for compounded tirzepatide or $399 for compounded semaglutide today. Your subscription will automatically renew every 10 weeks at the same rate ($499 for compounded tirzepatide or $399 for compounded semaglutide). You may cancel at any time.
    ​Note: If you are not approved for renewal by the healthcare provider, you will receive a refund.

  2. In most states, the completion of your intake form may be sufficient for approval by a healthcare provider. A telephone consultation is not required in all states. If additional information is needed, the healthcare provider will contact you.

  3. Please ensure you provide accurate information about your prior GLP-1 medication use, as healthcare providers rely on this to determine the appropriate dosage. If accurate information is not provided on the intake form, and the healthcare provider issued a prescription based on the information, changes will not be allowed and refunds will not be issued.

  4. Cancellation policy: If the patient wishes to cancel and the provider-led health review is completed and a prescription has been written, Brello may refund the total amount paid, less a $50 professional fee.
    This will only apply if the patient sends a written notice via email to info@brellohealth.com within 24 hours from the time the provider-led health review was completed.

  5. Post-Dispatch: Due to the nature of compounded medications and in accordance with pharmacy regulations, dispensed medications are non-refundable. If you have concerns about your medication or suspect a dispensing error, please contact the dispensing pharmacy within 48 hours of receiving your medication.


    ​Note: The dispensing pharmacy contact information can be found on the prescription label.

  6. Please ensure the shipping address is entered correctly during checkout. A refund will not be issued if the shipping address was entered incorrectly and the medications have been shipped.

Replacement Policy

Once a delivery confirmation is recorded by the carrier, the fulfillment of the order is considered complete. Please note that we are unable to reship medications for orders that have been marked as delivered by the carrier.

If a patient reports non-receipt of a medication despite the delivery confirmation, the patient will be required to pay for a new order but can file a claim directly with the courier for any lost or stolen packages.

Need Assistance?

For any other questions regarding our return policy, or if you need help identifying the dispensing pharmacy, please do not hesitate to reach out to our Customer Service Team at info@brellohealth.com. We are always here to help you! 😊

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