**Cancellation policy:** If the patient wishes to cancel and the provider-led health review is completed and a prescription has been written, Brello may refund the total amount paid, less a $50 professional fee.
This will only apply if the patient sends a written notice via email to info@brellohealth.com within 24 hours from the time the provider-led health review was completed.
**Post-Dispatch:** Due to the nature of compounded medications and in accordance with pharmacy regulations, dispensed medications are non-refundable. If you have concerns about your medication or suspect a dispensing error, please contact the dispensing pharmacy within 48 hours of receiving your medication.
Note: The dispensing pharmacy contact information can be found on the prescription label.
Replacement Policy
At Brello, your health and satisfaction are our top priorities. If your medication is not received at the address provided during checkout, we’re happy to work with one of the qualified pharmacies to send you a replacement at no extra cost.
Shipping Discrepancies
In instances where the patient reports non-receipt of medication, yet our records confirm delivery, a qualified pharmacy may re-ship medications based at their discretion.
All replacements are on a case-by-case basis and subject to verification.
This policy ensures our commitment to providing exceptional service while respecting the professional guidelines of our practice. For further details, please visit our website at www.brellohealth.com.
Need Assistance?
If you have any questions about canceling an order or need further assistance, please do not hesitate to reach out to our Customer Service Team at info@brellohealth.com. We are always here to help you! 😊