Cancellation policy: If the patient wishes to cancel and the provider-led health review is completed and a prescription has been written, Brello may refund the total amount paid, less a $50 professional fee.

Post-Dispatch: Due to the nature of compounded medications and in accordance with pharmacy regulations, dispensed medications are non-refundable. If you have concerns about your medication or suspect a dispensing error, please contact the dispensing pharmacy within 48 hours of receiving your medication.

Note: The dispensing pharmacy contact information can be found on the prescription label.

Once a delivery confirmation is recorded by the carrier, the fulfillment of the order is considered complete. Please note that we are unable to reship medications for orders that have been marked as delivered by the carrier.

If a patient reports non-receipt of a medication despite the delivery confirmation, the patient will be required to pay for a new order but can file a claim directly with the courier for any lost or stolen packages.

If you have any questions about canceling an order or need further assistance, please do not hesitate to reach out to our Customer Service Team at info@brellohealth.com. We are always here to help you! 😊

We can submit a shipping address update request to the partner pharmacy on your behalf; however, please note that address change requests cannot be guaranteed, particularly if submitted outside of normal business hours, Monday - Friday 9:00 AM to 5:00 PM CST.

We strongly recommend reviewing and confirming your shipping address within your account prior to placing an order or before a renewal is processed. Once an order has been received and processed by the partner pharmacy, we may be unable to modify the shipping address or prevent the shipment from being delivered to the original address provided.