Brindlechute uses payment statuses to track the client’s progress in paying for a booking. These statuses reflect whether a balance is unpaid, scheduled, overdue, or resolved — and help you follow up at the right time. These statuses are separate from any payments to guides.
Overview of Client Payment Statuses
Status | What It Means | Learn More |
Unpaid | The client has not made any payments yet. | |
Payment Failed | A payment attempt failed (e.g., declined card, ACH bounce). | |
No Payment Needed | Nothing is owed on this booking — for example, a $0 or comped trip with no payments to collect. | — |
Deposit Paid | Your organization is set to collect a deposit only, and the client has paid that deposit in full. | — |
Balance Paid | The client has paid the full amount due for the booking. | |
Payment Scheduled | An upcoming payment is scheduled to cover the remaining balance and will be charged automatically on its scheduled date. | |
Overdue | A payment (usually the deposit) was due but hasn’t been received. | |
Needs Payment | The client made a partial payment, but no follow-up payment is currently scheduled. | |
Needs Refund | The client overpaid due to a booking change and may need a refund. | |
Refunded | The booking was canceled and all payments collected were fully refunded. | — |
Needs Reschedule | Scheduled upcoming payments now total more than the booking’s current balance — usually after a booking change — so a scheduled payment needs to be adjusted or rescheduled. | — |
Where to See Payment Statuses
You can view client payment statuses:
In the Bookings tab, using filters like “Overdue,” “Unpaid,” or “Needs Refund”
In the booking detail view, displayed as colored status badges
On the calendar, where Overdue trips show in red for visibility