Notification | What It Tracks | Used For | Editable | Can Turn Off | Delivery Options |
Online Checkout Started Notice | Client begins online checkout | Alerts team that a booking is in progress | No | Yes | Email / SMS / Both |
Deposit Paid on Booking | Deposit is successfully paid | Confirms funds collected; helps financial tracking | No | Yes | Email / SMS / Both |
Full Balance on Booking Paid | Full payment completed at checkout | Signals booking is fully paid and ready | No | Yes | Email / SMS / Both |
Booking Payment Made | Any payment made outside checkout | Keeps accounting and admins aligned | No | Yes | Email / SMS / Both |
Booking Payment Failed | A client card or ACH charge does not go through, including retry attempts | Flags an uncollected payment with the processor's reason so the team can retry or update the method | Yes | Yes | Email / SMS / Both |
Customer Requesting Alternative Payment Method | Client asks to pay via cash, check, etc. | Allows team to follow up and collect manually | No | Yes | Email / SMS / Both |
Outfitter Permit Missing | Booking requires a permit but none assigned | Prevents compliance issues before trip day | No | Yes | Email only |
Daily Outfitter Email | Missing guide reports and missing guide assignments | Helps keep daily operations on track | Yes (edit options only) | Yes | Email only |
Client Email Bounce Notification | When a client’s email fails to deliver | Ensures the team can follow up with correct contact info | No | Yes | Email only |
Manager Assigned to Trip | A manager is added to a trip | Keeps staff aligned on oversight responsibilities | No | No | Email only |
Manager Unassigned from Trip | A manager is removed from a trip | Signals change in trip oversight | No | No | Email only |
Need to pause everything? There's a master toggle in your Notification Settings that turns off all team notifications at once. Switch it back on anytime to resume automated notifications.
Why It Matters
Team notifications provide real-time visibility into critical booking events. They help staff coordinate resources, adjust to last-minute changes, and confirm payments or refunds without manual follow-up. This keeps operations organized and ensures guides and admins can focus on delivering a seamless experience for clients.