Notification | What It Tracks | Used For | Editable | Can Turn Off | Delivery Options |
Online Checkout Completed | A client books and pays through the online portal | Confirms a new paid online booking, with a link to it | No | Yes | Email / SMS / Both |
Booking Request Received | A client submits a booking request online for an experience | Lets the team review and respond to the request | Yes | Yes | Email / SMS / Both |
Abandoned Checkout | A client starts online checkout but leaves before paying. Sent 10 minutes later, only if checkout still isn't complete | Helps the team follow up on bookings that didn't convert | Yes | Yes | Email / SMS / Both |
Deposit Paid on Booking | A client pays their deposit | Confirms funds collected; helps financial tracking | No | Yes | Email / SMS / Both |
Full Balance on Booking Paid | A client pays the final balance on their booking | Signals the booking is fully paid and ready | No | Yes | Email / SMS / Both |
Booking Payment Made | A client makes a payment that isn't the deposit or final balance | Keeps accounting and admins aligned | No | Yes | Email / SMS / Both |
Booking Payment Failed | A client card or ACH charge does not go through, including retry attempts | Flags an uncollected payment with the processor's reason so the team can retry or update the method | Yes | Yes | Email / SMS / Both |
Customer Requesting to Pay with Alternate Payment Method | A client asks from their invoice to pay by a method other than card or ACH | Allows team to follow up and collect manually | No | Yes | Email / SMS / Both |
Guide Assignment Accepted | A guide accepts a trip assignment request | Confirms the trip is staffed | Yes | Yes | Email / SMS / Both |
Guide Assignment Declined | A guide declines a trip assignment request | Flags that the trip needs another guide | Yes | Yes | Email / SMS / Both |
Guide Assignment Request Expired | A trip assignment request expires without a response from the guide | Flags that the trip needs another guide | Yes | Yes | Email / SMS / Both |
Missing Outfitter Permit Alert | A guide submits a report for a permitted area that has no active permit on file | Catches missing permits, most often at the start of a season before the year's permits are set up | No | Yes | Email only |
Daily Outfitter Summary | Missing guide reports, unassigned trips, and recent booking activity | Gives a quick daily pulse on how operations are going | Yes (edit options only) | Yes | Email only |
Daily Location Usage Permit Compliance Summary | Checks every day for locations that have used up or exceeded their usage limit across all active area use permits. Only sent when a location is over its limit | Helps outfitters stay on top of permit compliance before issues arise | No | Yes (off by default) | Email only |
Client Email Bounced Alert | An email to a client fails to deliver due to an invalid or unreachable address | Ensures the team can follow up and correct the client's contact info | No | Yes | Email only |
Trip Approaching Warning Pending Request | An upcoming trip still has a guide assignment request waiting on a response | Prompts follow-up before trip day | Yes | Yes | Email / SMS / Both |
Trip Approaching Warning Unassigned | An upcoming trip has no guide assigned | Prompts the team to staff the trip before trip day | Yes | Yes | Email / SMS / Both |
Auto Assign Failed | Brindlechute couldn't automatically assign a guide to an online booking | Flags trips that need a manual guide assignment | No | Yes | Email only |
Manager Assigned to Trip | A Trip Manager is assigned to a trip. Sent to that manager | Keeps managers aligned on oversight responsibilities | No | No (system default) | Email only |
Manager Unassigned from Trip | A Trip Manager is switched or removed from a trip. Sent to that manager | Signals a change in trip oversight | No | No (system default) | Email only |
Need to pause everything? There's a master toggle in your Notification Settings that turns off all team notifications at once. Switch it back on anytime to resume automated notifications.
Why It Matters
Team notifications provide real-time visibility into critical booking events. They help staff coordinate resources, adjust to last-minute changes, and confirm payments or refunds without manual follow-up. This keeps operations organized and ensures guides and admins can focus on delivering a seamless experience for clients.