How to Manage Unexpected Subscription Charges and Billing Settings in bsport
Managing subscription charges and billing settings effectively is crucial to avoid unexpected fees and ensure smooth operations. This article addresses common issues related to subscription charges, duplicate payments, and billing date adjustments in bsport, along with actionable solutions.
Understanding Subscription Charges
Why was I charged before my subscription started?
In some cases, you may notice charges before your subscription officially begins. This typically happens when transaction fees from your clients’ online payments are included in an earlier invoice. For example, a February invoice might reflect only transaction fees (e.g., payment processing fees) and not the subscription itself.
In Settings > bsport subscription, you can download the invoice of your payment to bsport under "My Invoices". On this invoice you can see the breakdown of your subscription payment. This will include a field "Payment Fees". These are your Stripe transaction fees for the previous month. You can further review the breakdown of these fees in Reporting > Payments report to confirm the details.
Why am I still being charged if I thought my contract should have ended?
For bsport subscriptions, the 12-month term starts from the date of the first successful payment, not from the signature date. Here’s how it works:
The contract is signed.
If a free trial period applies, billing starts after that period.
The first payment date sets the start of the 12-month term.
The term ends after 12 paid months, and the plan renews annually unless canceled in advance.
You can further review this on your contract under the heading "VALIDITY AND DURATION". To avoid unwanted renewals, ensure you submit a cancellation request several weeks before the term ends, as specified in your agreement.
Managing Billing Dates and SEPA Transfers
Why was a member charged before the 1st of the month via SEPA?
This happens when the setting to send SEPA transfer orders in advance is enabled. With this option, SEPA payments are initiated a few days earlier to account for banking network delays, so members may see charges dated before the 1st even if the invoice shows the 1st. To ensure charges occur on the 1st of the month:
Navigate to Settings > Billing.
Disable the option to send SEPA transfer orders in advance.
Note: Disabling this option ensures SEPA payments are initiated on the billing date (e.g., the 1st), but enabling it can help account for banking delays.
General Tips for Subscription Management
Regularly review your subscription settings and billing reports to identify any discrepancies early.
Communicate billing policies clearly to your clients to avoid confusion.
Submit cancellation requests well in advance to prevent unwanted renewals.
By following these guidelines, you can effectively manage subscription charges and billing settings in bsport, ensuring a seamless experience for both you and your clients.