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Set up a pack subscription

The goal of this article is to show you how to set up a pack subscription with several passes.

1st Step : Create the passes to integrate in the pack.

2st Step : Create the pack.

Warning: the pack needs to be invisible for clients (they need to buy the subscription to get it). Additionally, ensure that any passes included in the subscription are also hidden from public purchase to streamline the user experience.

3rd Step : Set up the subscription.

In "Products" > "Contracts" > Click on "Add a contract".

Fill in the form :

  • Define the name of the contract

  • Check the box "Pack"

  • Select the pack created that you want to integrate in this subscription

  • Define the recurring period of the renewal of the contract (daily, weekly, monthly or yearly) and the amount of invoices of the subscription.

  • Define the amount of the recurrent payment and the joining fees if necessary

  • Write the description and the general terms and conditions of sales

  • Chose whether the contract is invisible for the clients (if the box is checked, only you can bill this subscription).

  • Activate or not the auto renewal

Click on "Save".

Post-Setup Tips

  • Navigate to Settings > Member Portal settings and add a "Subscriptions" tab to prominently display subscriptions for members.

Troubleshooting

  • Resolving "No Compatible Pack or Subscription" Errors: Adjust course card restrictions such as Categories, Rooms, and Activities to ensure compatibility.

  • Booking Eligibility for Classes: Ensure the purchased pass type, pass status/validity, and class restriction model align with booking requirements.

Best Practices

  • Always hide passes and packs included in subscriptions to maintain proper configuration.

  • Use subscriptions to manage recurring memberships and deliver credits automatically.

  • Regularly review course card restrictions to ensure compatibility with passes and packs.

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