How to Record Your Screen Using Birdie

Sometimes it can be difficult to identify an issue based on written descriptions alone. A short screen recording allows our team to see:

This often helps us resolve your request much faster.

Your Support Specialist will send you a Birdie link.

Click the link to open Birdie in your web browser.

Note: Birdie works directly in your browser, so there is no need to download any software.

First allow Birdie to have access of your microphone if necessary.

When prompted, select the screen, window or browser tab you would like to share.

We recommend selecting the specific browser tab or window where the issue is occurring.

Click Share to begin.

Go through the steps that lead to the issue.

Try to:

There is no need to speak during the recording unless you would like to provide additional context.

When you have finished, return to Birdie and click Stop Recording.

Birdie will automatically process your recording.

You can click Retry if you need to record again or Finish if you wish to share that recording.

Once you click Finish, the link automatically sends to your option thread with Support.

Birdie recordings are shared securely and are only used by our Support Team to investigate and resolve your request.

Please avoid displaying sensitive information, such as passwords or confidential payment details, during the recording.