By giving your members the freedom to set their own amount, you can increase both the number and average value of gift cards sold, helping you make the most of the season's generosity.
Beyond Christmas, this feature makes your gift cards even more appealing all year round — perfect for birthdays, celebrations, or simply treating a loved one.
Let's look at how to set them up.
Create a gift card
As with any other gift card, go to Products > Gift cards
Click Add a gift card
In the form, turn on Custom value
Set the minimum and maximum value your members will be able to enter
The amount chosen by your members must fall within this range
Keep in mind that:
You can only enter whole numbers
Neither field can be negative
The minimum value is 1 and the maximum is 1500
The maximum must be greater than the minimum
Complete the rest of the form and click Save
Your first custom-value gift card has been created!
This feature is also available on Master Accounts with shared databases.
Why a maximum of 1500?
At bsport, we use Stripe as our payment provider. For gift cards, Stripe doesn't allow a value higher than $2000 (USD). If a gift card is sold at a higher price, Stripe could penalise the corresponding account and cut off all payments.
To avoid this scenario, and also to keep a safety margin since the value of money varies over time, we decided to set a limit of 1500 for all currencies. This ensures we never exceed the limit imposed by Stripe.
What will your members see?
On the member side, custom-value gift cards will appear at the top of the list.
Once in the purchase flow, they'll see a Custom value field where they can enter the amount they'd like to offer.
Custom-value gift cards can be a printable code or activated via a link.
Custom-value gift cards are now available in the app from version 7.31. Ask your account manager to update your app.
Reports
In both reports:
Gift cards
Gift cards purchased
You'll now have a Type column, indicating the type of gift card.
Free amount: for your custom-value gift cards
Fixed: for fixed-value gift cards
If you don't see this new column, you can add it by editing your default view.
