ℹ️ This article will be updated as we release more improvements over the coming months.
Terminology update: "Roll call" is now called Attendance in the new Back Office. This article uses the term Attendance throughout.
What's changed in the new Back Office
You can confirm attendance for a whole day in one go. On the Calendar, select Confirm all on the day heading — it confirms every class that day that's still waiting. On a phone it appears as an icon on the day heading.
Classes that still need attendance confirmed carry an orange mark in the Calendar, which disappears once you've confirmed. Past classes are dimmed, but the mark stays fully visible so nothing gets missed.
On the class, attendance confirmation is a card that stays closed until you need it. Open it to read your studio's policy, then confirm. Once confirmed, the record shows who confirmed it and when.
While you can still change your answer, the card shows the time you have left instead of the confirm button. Then it disappears. If something changes after you've confirmed — someone books in, a booking is cancelled, or you flip an attendance — the card comes back so you can confirm again, and the time left starts over.
Once that time is up you can still correct attendance, but the countdown doesn't restart and no-show penalties have already been applied.
On a phone the title shows just the class name, with the date, the time and the status (Past, Upcoming, Ongoing) underneath. On a computer the title also shows who's teaching and how long the class lasts.
As you scroll, the title and the tabs fold away and a slim bar takes over, keeping the class name, the date and time, Display, Search and the quick actions menu — so what stays on screen mid-class is the list of people.
Reading the class roster
The Class roster shows everyone booked onto the class, with a present/absent toggle on each row. It appears on the class management page and, at a glance, in the class detail drawer on the calendar.
How full the class is
Next to Class roster, a coloured badge shows booked spots out of total spots — for example, 12 / 16. It replaces the "spots filled" sentence. It's the same badge used on the Calendar, so it reads the same way in both places.
Next to Waitlist, a grey badge shows how many people are waiting, out of your waitlist limit.
Gender distribution
If your studio uses this feature, a breakdown appears on the Class roster heading — for example, "0 women · 1 man · 1 other"
Notes on a booking
A notes chip on the row shows how many notes the client has. Hover over it to preview the two most recent notes, each with its date. If there are more, the preview tells you how many. Select the row to open the detail drawer and read them all.
What each row shows
Client highlights — chips for a client's 1st class, their birthday, and later visit milestones, so you can see who needs a hello before you open anyone. A new client uses the same 1st-class chip as other early visits.
Visit milestones — a client's 1st, 2nd, 3rd, 4th, 5th, 10th, 20th and 50th class, then every 50th after that. These count classes the client actually attended, not classes they booked.
Client tags — up to two tags show on the row. Beyond that, a tag icon with a count stands in for the rest: +N when tag chips are already showing, or N when the count is the only tag chip. Hover the count on a computer to see the remaining tags, or open the client to see the full list under Tags.
Credits left — the pass shows how many credits the client has left, for example "9 left" — useful when someone asks whether they can book the next class.
Show only what you need
Select Display to turn client highlights, tags, recurring bookings, notes and unpaid invoices on or off. Everything is on by default.
Filtering the roster
Use the Booked, Canceled and No-show tabs to switch between booking states, then narrow the list further:
Present or Absent — filter by attendance status.
Studio bookings — show only clients who booked with you directly.
Aggregator bookings — show only clients who came through an aggregator. Open the filter to tick the ones you want: myClubs, Urban Sports Club, ClassPass, Wellhub, Wellpass, Workit.
On a phone, these filters open in a sheet at the bottom of the screen rather than sitting across the page. On a computer they stay as buttons.
What hasn't changed
Marking individual clients as present, late, or absent works the same way as before.