Once you process a refund in bsport, the time it takes to reach the member depends on the original payment method and their bank.
Typical refund timelines
Refund type | Expected timeline |
Direct refund to card or IBAN | 3 to 7 working days |
Refund to internal account credit | Immediate — visible in the member's bsport account straight away |
Manual refund (cash or bank transfer outside bsport) | Depends on the method — confirm with the member |
The 3–7 working day window is set by Stripe (our payment processor) and the member's bank — bsport cannot speed this up once the refund has been issued.
What to do if a member's refund hasn't arrived
If it has been more than 7 working days since you processed the refund and the member hasn't received it:
Ask the member to check their spam or junk folder for a refund confirmation email.
Verify the refund was issued to the correct card or bank account — check against the original invoice.
Advise the member to contact their bank — the bank may be holding the funds or need to manually apply the credit.
If the member's bank confirms no refund is pending, contact bsport support with the invoice reference and we can check the Stripe refund status.
Refund shows as processed but the member hasn't received it
If bsport confirms the refund has been issued but it hasn't appeared in the member's account after 7 working days, it is typically being held by their bank. Ask the member to contact their bank's support team and quote the refund reference number — the bank can trace it on their end.