1st Step: Cancel the invoice.
In the billing tab of the customer account, click on the invoice to be refunded.
To see the details of each invoice, click on the small arrow on the left of the invoice line. Click on 'See the Invoice'.
Click on 'Cancel'.
2nd Step: Refund.
Choose 'direct refund' all online payment methods .
Click on 'Refund'.
⚠️ Important Note ⚠️ : If "Refund on internal account credit" or "Manual refund" is selected, this cannot be changed after you click "Confirm". Once a refund is issued it is finalised. Refund on internal account credit is giving the member credit on their bsport account to use at your studio for future payments. Manual refund refers to any refund completed outside of the bsport system, ie. cash, bank transfer, etc.