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I can connect to the internet but not to my mobile application

I can connect to the internet but not to my mobile application

Your email and password is the right one but it is not recognized by your application. Don't panic :), here is the list of cases identified

Written by Kevin Bagayoko

Updated over a week ago

To make your life easier, your phone enters other data automatically when you type text into our application.

Here are the cases we have encountered:

1st Case: Adding a space after the email address.

When you type your email, a space may automatically appear at the end of your email.

You just have to delete it before typing your password and logging in.

2nd Case: Other error.

If an error appears, you will have to "Clean" your application by following the following procedure: https://intercom.help/bsport-helpcenter/fr/articles/3277625

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