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Make a request for regularization to your students
Make a request for regularization to your students

The aim of this training is to enable you to make a request for regularisation to your students.

Kevin Bagayoko avatar
Written by Kevin Bagayoko
Updated over a year ago

You can now ask your students to repay their debts independently.

1st Step: Creation of the Smartlist.

Click on Marketing > Smartlist > Add a Smartlist > Name the Smartlist > Add a description > Click on "Save".

Click on "Add Filter" > Member Information > Account Balance > Enter the parameters below > Click on "Add" on the right to save.

2nd Step: Create the regularization email.

Click on "Marketing" > Email > Create a template.

You can add a button or a hyperlink to any piece of text with the following URL:

Be sure to replace the "ID" field above with the ID number found in Settings > General in your backoffice

3rd Step: Send the message

Go back to the smartlist created in the first step to target members with negative account balances and/or unpaid invoices, and use the option to "send a message" at the top left corner. You'll be asked to select which type of message, select "email template" and find the email you have created in step 2. Then click on "send" at the bottom.

4th Step: Student vision.

Here is the student view when using the link. By clicking on "Complete payment" or on "Pay Invoice" they'll be able to regularize any outstanding debts:

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