Promo codes let you give your clients exclusive discounts on passes, shop products, appointment passes and packs. You can also use them to track a marketing campaign or partnership.
Create a promo code
Step 1: Go to Products > Promotions and click Add a code.
Step 2: Enter a name for the promotion and the code your clients will use.
⚠️ Promo codes must be at least 12 characters long. Find out why in What is the reason for the 12-character minimum requirement for promo codes?
Step 3: Choose the type of discount: a percentage (for example, 20% off) or a fixed amount (for example, €20 off).
Step 4: Choose which products the code applies to: passes, shop products, appointment passes and packs. You can select several products at once.
Step 5: Choose whether the discount applies to the delivery costs or to the whole basket.
Step 6: Set when the code is available and how many times it can be used.
Choose how the code applies to subscriptions
You can decide whether the code applies to:
Every invoice
The first payment only
The first period of a complete subscription only
No subscriptions (not applicable)
💡 For more on discounts for subscriptions, see How to give a discount on a subscription.
Track how your code is used
Once your code is created, click it to see how many people have used it, and who.
💡 Running a marketing campaign or partnership? Give a dedicated code to the clients taking part, then track its use to measure the impact.
Good to know
💡 Combining promo codes: a client can use several promo codes in the same purchase, as long as each code has the Combine with other promo codes option turned on (Products > Promotions). If one of the codes doesn't have this option, it can only be used on its own.
ℹ️ Promo codes and gift cards: clients can pay with a gift card and use a promo code in the same purchase.
ℹ️ Percentage discounts: when several percentage discounts apply, each one is calculated on the original price and they add up. For example, a 10% code and a 5% code give 15% off the original price, not 14.5%.
⚠️ Campaign voucher codes: voucher codes from a campaign (for example, a partner campaign) only work when there is exactly one item in the basket.
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