1st Step: Add or remove credits on a pass.
Find the student in the search bar > Go to the "Pass" menu > Click on +1 or -1 on the desired pass to add or remove credits.
WARNING: you cannot exceed the maximum number of credits the pass can have. To add extra credits, we invite you to "Charge" it for free lessons.### Understanding Duplicate Passes If you notice what appears to be duplicate passes for a member, they may be different pass products with separate invoices. For example, a member could hold an 8-class pass and a 12-class pass simultaneously, each tied to its own invoice.### Credit Compatibility for Reservations Course credits (e.g., a “Private Event” course card) cannot be used for Private Session reservations. Private Sessions require credits from a compatible RDV card. If the system does not allow credit association:
Add or assign a compatible RDV card to the member with at least one credit.
Once added, the credit will be debited automatically, or you can click “Settle all unpaid” in the member’s Appointments tab.
2nd Step: Block or unblock a subscription / unlimited pass.
On the same screen you have the possibility to block a subscription.
If you need more information on the topic don't hesitate to click here.