Skip to main content
All CollectionsMembers
Merge duplicated member accounts
Merge duplicated member accounts

This course will enable you to delete your duplicate customer records by merging them.

Kevin Bagayoko avatar
Written by Kevin Bagayoko
Updated over a year ago

It happens that you end up with duplicate customer records. This can happen when one and the same member registers twice with 2 different email addresses.

To merge two member accounts:

Go to the member account who must be deleted > Click on "Merge".

Find the member whose account should be kept > Click on the arrow.

Verify the information and click on "Save" at the bottom of the page.

⚠️ Make sure to copy the following information from the member record that will be deleted to the member record that will be kept: First name, Last name, Sex, Phone number, Postal address. Without this, the merge will not work properly!!!⚠️

If the telephone number contains a 0 after the country code, this will not work. In this case, the 0 must be removed to obtain a + 44 7 XXX XXX XX format.

For more information on other member management features, please visit the Members section of the Help Centre.

Did this answer your question?