Step 1: Set up your Smartlist
Let's start by targeting the members who will receive this email
In Marketing >> Smartlists >> Click on Add a Smartlist at the bottom right
Fill in the name and description of the Smartlist and click on Save
Click on Add new filter on the right of your screen in the category Bookings >> First booking
Set up the filters:
Select 1 session
Tick the Present status
You can choose a date range for the first session, to filter on specific dates
Select the card used for the trial classes
Click on Add to save the filter.
Add a filter on the category Passes >> Passes
Select Doesn't have >> then tick all the passes except the passes meant for trial classes !!
Click on Add to save the filter
You will then have a list of all the members that booked a session with a trial/discovery pass and that didn't buy any more products since then
Step 2: Send the communication to the selected members.
Click on Send a Message on the left side of your screen
Then, follow the steps to send an email, thanks to the following form: https://intercom.help/bsport-helpcenter/en/articles/3527707