In this example, member A has purchased a pass but you need to transfer it on member B account.
1st Step: Refunding the credit on the current account.
On member A account, click on the pass that needs to be transferred to member B account.
Click on "Transform in credit" > Refund the full credits and amount to the account balance.
2nd step: Adjusting member A account balance.
Return to the member's profile's main page:
Click Adjust balance to Deduct the amount > Click "Don't generate an invoice" before confirming.
3rd step: Billing the pass for free on member B account.
Go to member B account and bill the pass for free adding a 100% discount.
In order to bill a new pass for free, please follow this article and method: https://intercom.help/bsport-helpcenter/en/articles/4301456
For any other questions related to managing members, please visit the Members section in the Help Center.