It is possible to pause all the memberships of one of your subscriptions during the duration of your choice
This will shift all future invoicing and the validity of the passes included in the pause
This system is useful when you want to close your studio during a holiday period for example
1st step: Select the subscription to pause
In Products >> Subscriptions, choose the subscription you want to pause
2nd step: Pause the subscription
On the subscription page, click on Pause this Subscription
You will then be able to set up:
The reason for the pause
The date range of the pause >> the start and end date of the pause
A confirmation popup will display, listing all the subscriptions that will be paused and those that will not
There are some reasons why a subscription cannot be paused:
payment is in progress or will be processed within 24 hours
the subscription is already paused on this time interval
the subscription hasn't started yet
When a global pause is implemented on a subscription, all future memberships of this subscription will be paused too
Cancel or change the dates of the pause:
Go to the subscription in question, a section corresponding to the global pause you created is now displaying, click on the pen next to the pause
To deactivate the pause >> click on Deactivate and confirm the action. The pause will be canceled and the billing and validity dates will return to their initial state
To modify the dates of the pause >> click on Change the dates
To modify the reason >> click on Change the reason
It is also possible to unschedule a global pause for a single member
To do this, go to your member's membership page, click on the pen next to the pause, and select Deactivate
However, it is impossible to change the dates of a global pause only for a single member