This article details the functionalities of the inbox feature, which regroups all conversations with members, smartlists and sessions in one place. It assumes you are already familiar with the new messaging interface, whose functionalities are detailed in this article.

In the inbox, each conversation with a member, session or smartlist is called a thread. The inbox is split into 3 parts:

To start a new thread from the inbox, click on the pencil button. Its behaviour will depend on which category of threads is selected: members, smartlists or sessions.

A pop-up will display a search bar. Use it to select the member you want to communicate with: you can look up members by their first name, last name, email or phone number.

A pop-up will display a selector with a list of existing smartlists. There's also an option to create a new smartlist.

You are redirected to a calendar view. Navigate this calendar to select the desired session.

You can change the status of a thread by clicking on the "..." button on a thread item. 4 options are available:

This option is only available for threads that have been read. It is useful in case you want to remind yourself of reading this thread later.

When a thread is marked as unread, the last message is treated as unread and therefore the thread item displays a red chip with 1 as the number of unread messages.

A Favourite thread will have a ⭐ icon on the right of its thread item. This icon will also appear in the Chat header after the contact name.

A favourite thread will always appear at the top of the list. If there are several favourites to display, first the favourites are sorted by time since the last message, and then the non-favourites are displayed, sorted by time as well.

You can filter the threads to only display Favourite threads, see below.

You can remove the thread from your favourites by clicking on the "..." button on the thread item and selecting the "Remove as favourite" option.

A Muted thread will have a 🔕 icon displayed on its thread icon and in the Chat header after the contact name.

When new messages are received in a muted thread, the number of unread messages on the thread item will be displayed in a grey circle rather than a red one. More importantly, newly received messages will not update the date of the last message for this thread, therefore it will not be pushed to the top of the list. Muted threads will gradually be moved to the end of the list of threads as other active threads will move to the top. However, if you read or send messages on a muted thread, the date of the last message will update.

You can filter the threads to only display Muted threads, see below.

You can unmute the thread by clicking on the "..." button on the thread item and selecting the "Unmute" option.

An Archived thread will disappear from the Thread tab, even when searching for it with the search tab.

However, the chat messages are not deleted. You can filter the threads to only display "Archived" threads, see below.

There are several ways of restoring an archived chat:

You can choose between Members, Smartlists and Sessions.

There are 5 options for the filter by status.

With this search bar, you can search by name, email and phone number for members, and by name for smartlists or sessions.

The details section is collapsible. You can expand the section by clicking on the button.

You can close the details if desired.

The info displayed for members is very complete and shows most of what exists on the general tab of a Member page.

A button can redirect you to the member profile page.

The details for smartlists are:

A button can redirect you to the Smartlist page.

The displayed info is quite similar to the Session details seen from the Calendar page of the backoffice.

A button can redirect you to the Session details.